Creating an Account
To access Iowa’s Online Food Licensing System, please log onto the site by entering https://iowa.safefoodinspection.com​ into your internet browser. Although the application functions in the most common internet browsers, the preferred internet browser is Google Chrome. If you are using another internet browser, the appearance of some of the pages and messages may differ from those in this user guide.
Log In page
- If you already have an account, please enter your User Name and Password then select “Log In.”
- If you forget your password, please use the “Forgot Password” function. As passwords are required to be changed every 120 days, the Forgot Password function will allow you access if you are an infrequent user.
- If you are a new user of the system, please select “New Account.”
- If you know what type of food license you are renewing or applying for select the correct option. If you are unsure about which food license option to select, please call 515-281-7102.
- If you are operating business in multiple counties, select the “Multiple counties” option. If you need to go to the previous screen, click “Previous” or “Start Over.”
- If you are operating a single business in a single county, select the “Single county” option. If you need to go to the previous screen, click “Previous” or “Start Over.”
- If you selected “Multiple counties,” you will need to determine the county where the majority of your businesses reside. Once you select the county from the drop-down box, click “Next.” If you have a single business, click “Previous.” [Please note: the “City of Dubuque” is a different option from “Dubuque County.”]
- If you selected a “Single county,” please select the county where your business is located. Once you select your county from the drop-down box, click “Next.” Otherwise, select “Previous” if you have multiple businesses. [Please note: the “City of Dubuque” is a different option from “Dubuque County.”]
The next screen will inform you of your regulatory jurisdiction. If you believe this information is incorrect, please read the instructions to review your response or choose to start over. You can also click “Food Regulatory Jurisdiction Map” to check the jurisdiction that has been selected. If you click the jurisdiction map, you will be taken to another page and be required to start over. Select “Confirm” to advance.
Create a new user account
- Create your own User Name and Password.
- The “Home Jurisdiction” is pre-determined by your selection of your business location and license type.
- Complete all “Account Information” fields. All fields marked with an asterisk (*) are required fields.
- Review the information you have entered for accuracy and select “Save.”
- Once you have saved your User Account, log in with your credentials.
Home Page: Facility Portal
If you are seeing this page, you have successfully logged in to the Iowa Online Food Licensing System.
Congratulations! If you do not see this page after attempting to login using your user credentials, please try again.
If you are still unsuccessful, please contact the regulatory authority.
Associating an Existing Food Business with a User Account
Once you have successfully logged into the Iowa Online Food Licensing System, the next step is to associate active food or lodging businesses with your user account. The Business Code that you need to associate an existing business with your user account is located on the food or hotel license renewal application that you receive from the regulatory agency.
Here is an example of the top portion of the food license renewal application:
- The “Business Code” on the renewal must be entered in the space provided on the “Iowa Online Food Licensing” home screen.
- Enter the Business Code from the renewal form here and then select “Add.”
Once a user has successfully updated Business Information and License Information, food licenses may be renewed using the Iowa Online Food Licensing System. The system has messages and prompts to assist a user in renewing a food license.
- Select the “+” icon to review information for each license.
- A license is available for renewal 60 days prior to expiration. Expired licenses may be renewed up to 60 days after expiration. Late fees will apply.
Once a user has associated one or more food businesses with the user account, it is important that the business information is reviewed and updated as necessary to reflect the current operation. There are two areas where information is displayed: “Business Information” and “License Information.” Both of these areas contain operational information about each food business.
- To access the “Business Information” screen, click the paper and pencil icon.
- If you have multiple businesses, selecting “Show Available for Renewal” will filter out businesses that do not have licenses that are available for renewal at this time.
- To view “License Information,” click the “>” icon.
Reviewing and Updating Business and License Information
Business Information:
- When the pencil and paper icon is selected, the “Edit Business Information” page will appear. Please review and update this information to reflect current operations. Note that some of the fields are locked (shaded in gray) and cannot be changed by the user. If there is inaccurate information in fields that are locked, please contact the regulatory authority.
- Review and update all information to reflect current operations.
- The user cannot edit fields that are shaded (locked). If information is inaccurate in these fields, contact the regulatory authority.
- Select “Add New Contact” to enter emergency contact information. Emergency contacts may receive alerts when emergencies arise such as power outages, boil orders, flooding and other conditions that may affect the operation of the business. Note: At least one Emergency Contact is required before this screen will save or close.
- Select “Add New Attachment” to provide the regulatory agency with information such as a copy of the current menu, water test results, HACCP plan, policies and procedures, training documents, Certified Food Protection Manager documentation, or other necessary information about the food business.
- Ensure you select “Save Changes” if changes have been made to the Business Information.
License Information:
- When the “>” icon is selected, the blue panel will expand to show a License Information summary. Note: only active licenses will display.
- To access detailed license information or “Business Program Reference Data,” click the “+” icon. Each “+” icon contains unique detailed license information.
Detailed License Information (Business Program Reference Data):
The information displayed for each license will differ based on the license type.
- All areas of the “Business Program Reference Data” that are marked with an asterisk (*) require a response. These areas must be completed by the user before a license can be renewed using the online renewal system.
- Select “Add New Attachment” to provide the regulatory agency with information such as a copy of the current menu, water test results, HACCP plan, policies and procedures, training documents or other necessary information about the food business. If you have attached these documents to the Business Information page, it is not necessary to attach again.
- Proof of gross sales is not required to renew a Mobile Food License. Please leave this as “0.” If renewing other license types, please refer to the appropriate user guide.
- Select “Save Reference Data” after making changes to the Business Program Reference Data.
Paying for a Mobile Food Establishment License
Once information is reviewed and updated, the license may be added to the shopping cart.
- Select the “Add To Cart” box to place this license in the shopping cart.
- To view the contents of the shopping cart, select the shopping cart icon.
Once the user has successfully placed a license in the shopping cart, the shopping cart contents should be reviewed for accuracy before checking out. To view the shopping cart contents, select the shopping cart icon.
- A license can be removed from the shopping cart by clicking the “X” or by unchecking the “Add to Cart” box.
- Each license that has been successfully added to the shopping cart is identified by the license number (e.g. 170943). Payment details are also provided in the cart. Late payments will have penalty fees included.
Once the shopping cart contents have been reviewed for accuracy, the user may proceed by selecting “Checkout.” This will redirect the user to the Iowa e-payment screen. NOTE: Both Electronic Fund Transfer (EFT) AND credit/debit card payments are accepted. There is a $1 transaction fee for bank transfers and a 2.5% transaction fee for credit and debit cards.
Once the payment process is complete, the user will receive a payment confirmation number which may be printed and maintained as proof of payment. After receiving the payment confirmation number, please log back into the Iowa Online Food Licensing System to ensure the selected license or licenses are in “Submitted” status. If the license you selected is not in Submitted status, please contact the regulatory authority.
Licenses that are in “Submitted” status have NOT been approved. The approval process occurs after submission. The documentation that has been provided will be reviewed before approval. Once the license has been approved, the status will change back to “Active.” Please log into the Iowa Online Food Licensing system periodically to view the license status.