The Iowa Board of Pharmacy strives to provide timely service in the licensure process.  On average, applications take two to three weeks to be processed.  Winter (November thru February) is our busiest time of year and the Board anticipates that the process will take longer.  Furthermore, the licensure staff may not be able to return phone calls or e-mails within 24 hours.  Staff reviews and processes applications in the order they are received.

All in-state pharmacies, nonresident pharmacies, and wholesale distributor licenses expire December 31, 2017.  Additionally, a percentage of pharmacy support people, pharmacy technicians, and Controlled Substances Act registrations expire on the last day of every month.   

Applications submitted that are incomplete or have missing/incorrect fees will take longer to process. Please make sure your applications are complete and submitted early to avoid interruption in your employment or operations.

Verbal and online verification of license/registration numbers, issue dates, status, and expiration dates should be available within 48 to 72 hours of processing the application.  Verification of the receipt of an application will not be provided during this period.

After an application is processed it may take another 7-10 business days for the license/registration certificate to be received.

How Can You Help?

  • Use the Board’s website, https://pharmacy.iowa.gov/, as the first source of information about the process.  Check the site for answers to questions before calling or emailing the licensure staff.
  • Thoroughly review applications to ensure they are completed accurately before submitting to the Board.  Applications that are incomplete or with errors will take longer to process and could result in disciplinary action.
  • Limit email and phone-call inquiries to the licensure staff to once a week.

The Board promotes, preserves, and protects the public health, safety, and welfare by fostering the provision of pharmaceutical care to all Iowans through the effective regulation of the practice of pharmacy, the operations of pharmacies, the appropriate utilization of pharmacy technicians, the distribution of prescription medications and devices, and the education and training of pharmacists.  

Your help in making the effective use of the licensure staff’s time is appreciated.